top of page

Payment Terms & Refund Policy

Pricing Structure

​For Schools & Colleges:

  • Annual membership: £150 per establishment

  • This provides full access for all staff and students at the registered site for the stated academic year.

For Individual Learners:

  • One-time access fee of £25

  • Valid for the stated academic year.

Accepted Payment Methods

We accept:

  • BACS (bank transfer) — details provided on invoice

  • Purchase Orders — for schools and public sector partners

  • Credit/debit card — for individual users (via secure payment portal)

Access is granted once payment is received or a valid purchase order is submitted.

 

Payment Terms

​

For Institutions (Schools/Colleges):

  • Invoices are due within 30 days of issue

  • Late payments may result in restricted access

  • Renewal reminders are issued 30 days before expiry

For Individuals:

  • Payment is due at point of purchase

  • Access is activated immediately after payment

Refund Policy

For Schools & Colleges:

  • All subscription fees are non-refundable once platform access has been activated

  • In exceptional cases (e.g. administrative error), refunds may be considered at our discretion

For Individual Learners:

  • A 14-day cooling-off period applies from the date of purchase, provided the platform has not yet been accessed

  • Once access is used (e.g. logging in, downloading resources), fees become non-refundable

bottom of page